Common Questions Answered
What This Page Covers and Getting Answers Not Found Here.
The common ones
What is a turnover requirement?
Imagine you get a RM100 bonus with a 10x turnover requirement. You must place bets totalling RM1,000 before any winnings from that bonus can be withdrawn. Every bet you make counts towards that total, regardless of whether you win or lose, until the RM1,000 target is reached.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. DuitNow and USDT TRC20 each set their own.
How do I set a deposit limit?
Setting a deposit limit is a way to check yourself before you play — it stops you from depositing more than you planned in a moment of impulse. Go to the responsible gambling section in your account settings, choose your preferred maximum per deposit, and confirm. The limit applies from your next deposit.
Where do I find the current offers?
The promotion page lists what is live, with the turnover attached to each offer next to it.
Can I set a deposit limit?
Daily, weekly and monthly limits can be set from the account dashboard at any time. A tighter limit applies immediately, and it covers DuitNow and USDT TRC20 alike.
Why is only one account per person allowed?
One person opening multiple accounts creates a risk of bonus abuse — claiming the same promotion several times — and makes it harder to detect fraudulent activity such as money laundering. To protect all players and keep promotions fair, the platform enforces a firm rule of one account per individual.
What This Page Covers
This page answers the most frequent questions players ask about managing their account, moving money, and understanding game rules. Every answer is written to give you a practical, straight-to-the-point explanation so you can get back to playing without confusion. If you need help with a specific technical issue or something not listed here, open the live chat widget in the lobby. Support is available in English and Bahasa, and most queries are addressed within a few minutes during operating hours.
Getting Answers Not Found Here
If your question isn't covered below, the fastest way to get an answer is to check the help centre inside your account dashboard. That section contains guides on registration, verification, and responsible gambling tools that are updated whenever the platform changes its procedures. When you cannot find what you need in the help centre, use the live chat button at the bottom of any page. The support team can look up your account details and provide a personalised answer. Avoid sending multiple messages — one query at a time gets handled fastest.
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