Privacy Policy for AmoyCuci Platform

Cookies and Turning Them Off

The site uses cookies to remember your language preference (English or Bahasa) and to keep your session secure while you browse. These cookies do not store personal details such as your ringgit balance. If you disable cookies through your browser settings, you will still be able to view the information pages. However, certain interactive features may not function correctly, and you may be asked to select your language on every new visit.

Who Data Is Shared With

We share anonymised traffic data with analytics providers who help us understand how visitors use the lobby. Our hosting provider also has access to server logs, but only to maintain the platform and act strictly on our instructions. We never sell your personal data to any third party. Your information is not rented, traded, or otherwise transferred for commercial gain. Any sharing is limited to what is necessary to operate the site.

Why Each Type of Data Is Held

Contact form submissions are held solely to respond to your enquiry or request. Without your name and email, we would be unable to reply to your message or assist with your account matters. Server logs are kept to maintain the security of the platform, diagnose technical faults, and analyse general traffic patterns. This data helps us ensure the site loads reliably for all visitors using bank transfers or e-wallets like Touch 'n Go and GrabPay.

What We Collect and When

When you submit a contact form on the site, you provide your name, email address and any message you write. We receive this information only at the moment you voluntarily send it. Every visit to the platform is logged automatically by our web servers. These logs record your IP address, browser type and version, and the pages you view. This collection happens regardless of whether you fill in a form.

How to Request a Copy or Deletion

If you wish to see what personal data the site holds about you, or if you want that data to be erased, please use the contact form on the platform. We will respond to your request in line with Malaysian data protection law. We will verify your identity before processing any request. Once confirmed, we will provide a copy of your data or delete it without undue delay. There is no charge for making such a request.

How Long Records Are Kept

Contact form records are retained only as long as necessary to complete your request. Once your enquiry is resolved and no further correspondence is needed, the records are deleted securely. Server log files are kept for a limited period to allow for security reviews and performance analysis. After that period, logs are automatically overwritten or deleted. No data is kept longer than its original purpose requires.

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